Prices and conditions
All successful bookings result in a confirmation email issued by Copenhagen Card. It is the responsibility of the client to inform Wonderful Copenhagen if they do not receive a confirmation email.
Once the booking is confirmed, the client is governed by the following Terms and Conditions:
Your reservation is made with Wonderful Copenhagen and by confirming your reservation you are entering into a contract with us. Unless otherwise stated, your credit card will be debited the total amount including service and postage at the time of booking.
You can choose to have the cards sent to you by mail or receive a voucher by email. You can pick up the cards with your voucher at the service center in Copenhagen Airport (terminal 3), in Tivoli Box Office at Vesterbrogade 3, at Copenhagen Info at Copenhagen Central Station or at the Copenhagen Visitors Centre, Vesterbrogade 4 in downtown Copenhagen (opposite the main entrance to the Tivoli Garden and very close to the main train station). See the opening hours.
If you have chosen to have the cards sent to you, the cards will not be valid until you activate it, which means that you can use them at a later stage within the validity period, should your visit to Copenhagen be cancelled.
Wonderful Copenhagen does not offer refunds or replacement for lost or stolen cards.
- If your trip is cancelled or you have unused Copenhagen Cards, it is not possible to get a refund.
Please note that the attractions opening hours may change according to season. Please see the attractions' websites for opening hours and dates. Many attractions are closed on mondays and on public holidays.
Copenhagen Card is available:
For adults (from 16 years) and for children (10-15 years), and is valid for either 24, 48, 72 or 120 hours.
With an adult card you can bring along two children (0-9 years) for free.
Your Copenhagen Card is valid only when it:
- Is supplied with the first day of validity
- Displays the starting time (first full hour)
Apply date and first full hour at the first attraction or before you get on the bus, train or Metro. You must always keep your Copenhagen Card on you when travelling and be ready to show your card on demand or when entering a bus. Wonderful Copenhagen shall not be held liable with wrong completion made by the cardholder. You can use your card as often as you like during its time of validity. You can visit each attraction one time per 24 hours. With a 72-hour card you are entitled to three visit per attraction, and you can place these three visits as you like within your 72 hours, with 120-hour card you are entitled to five visit per attraction, and you can place these five visits as you like within your 120 hours.
Did you not receive the confirmation email?
- Check your spam folder.
- If you did not receive your confirmation email in you inbox or you spam folder within a few hours, please contact email@example.com
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