You can visit as many attractions in a day as you wish, there is no limit! However, please note that the Copenhagen Card entitles the cardholder to one visit per attraction regardless of the card type. I.e., re-visits are not possible.

No, you cannot visit the same attraction several times. The cardholder is entitled to one visit per attraction regardless of the card type. I.e., re-visits are not possible.

No, you cannot skip the queues. Your COPENHAGEN CARD must be scanned at each attraction.

Home of Carlsberg & Church of Our Saviour both require pre-booking. You can find the pre-booking links on the attraction's site the Copenhagen Card app or on their page on the website.

At Home of Carlsberg you must enter your cardnumber when booking. NB: The card number can only be found in the app after you activated your Copenhagen Card, why you cannot pre-book Home of Carlsberg before your card is activated.

Rosenborg Castle requires you to obtain a time slot by going there and getting a same-day ticket.

You cannot pre-book The Canal Tours online. However, if you want to be sure of getting a specific timeslot, you can stop by their box-office at Ved Stranden and pre-book there upon arrival.

Please only pre-book ONE timeslot per guest.

You are welcome to enter an attraction when your card is just about to expire and stay for as long as you please. However, your card must be active for the entire duration of your journeys with public transport.

COPENHAGEN CARD - DISCOVER® provides access to 80+ attractions in the entire Capital Region.

COPENHAGEN CARD - HOP® includes access to 40+ attractions in central Copenhagen.

You can find the complete list of attractions included in the COPENHAGEN CARD here.

COPENHAGEN CARD provides convenience, comfort, and savings for visitors in Copenhagen. You always get free admission to museums and attractions in and around Copenhagen and unlimited transport. 

You can choose between two different types of COPENHAGEN CARD:

• DISCOVER includes access to 80+ attractions and free public transportation in the entire Capital Region. 
• HOP includes access to 40+ attractions in the city center and unlimited use of Hop On - Hop Off buses.

You can always bring two children under 12 years FOR FREE, as long as you remember to order kids cards when purchasing the adult card.

Yes, each ADULT carrying a COPENHAGEN CARD can, free of charge, bring up to two children between the ages 3 -11 for free. This includes both entry for attractions and public transport.

Please note that children between the ages of 3-11 must get a free Copenhagen Card KIDS (max. two per adult) which must be added when purchasing the adult card. Children between 12-15 must get a Copenhagen Card JUNIOR. If an adult has to bring more than two kids, the extra kids must get et JUNIOR Card.

Infants between 0 - 2 do not need a card to get in for free.

Yes, with the COPENHAGEN CARD - DISCOVER you can travel as much as you like in the Capital Region (zones 1 - 99) with public transport, as long as your card is valid.

Please note that you cannot use public transport with COPENHAGEN CARD - HOP.

Yes, Stromma's Hop On Hop Off busses are included in COPENHAGEN CARD - HOP. You can use all three routes as much as you like as long as your card is valid.

Please be aware that the buses only are accessible with HOP, and that there are several Hop On - Hop Off operators in Copenhagen. COPENHAGEN CARD-HOP works with the operator Stromma. You can see which buses to look for here.

You can easily preorder you Copenhagen Card via our website and app.

• If you purchase via the website you will receive an order number in your email. To redeem the card in the app you enter the order number. The card(s) will then appear, ready for activation.
• If you purchase via the app the card will appear immediately, ready for activation.

Please remember to activate your card before entering an attraction/public transport. The hours start counting from the time of activation.

Please start by checking the spam-folder in your e-mail. 

If you cannot find it in the spam-folder then please write an email to [email protected], and we will resend your order confirmation. 

An adult with a Copenhagen Card can bring up to two children between the ages of 3 - 11 free of charge with Copenhagen Card KIDS. Two adults can bring up to four children for free, and so on.

If you have more than two children between the age of 3 and 11 per adult, the remaining children must get a Copenhagen Card JUNIOR.

Infants between 0 and 2 do not need their own card.

Please note that the KIDS card(s) must be added when purchasing the adult card.

Yes. A disabled individual (adult or junior) holding a Copenhagen Card can bring an attendant (adult or junior) free of charge, so only the disabled person has get a Copenhagen Card.

There is no need to provide a handicap ID when ordering the Copenhagen Card. However, the disabled individual must bring their handicap ID (in English) or legal documents explaining the need of bringing an attendant and must be prepared to show it upon request.

The card automatically expires two years from the date of purchase.

As per our terms and conditions, we offer a full refund within six months from the date of the purchase, as long as the cards haven't been used. If your Copenhagen Card is about to expire and you do not have the possibility to redeem the card, nor can you claim a full refund due to the six months having passed, you can get your card exchanged for a new one with a longer expiration date, once. Your card can be exchanged within one year from the date of the purchase. You can read more about our Terms & Conditions here.

COPENHAGEN CARD - DISCOVER® gives you access to 80+ attractions in both the City Center and the entire Capital Region. Additionally, it includes unlimited public transport in zone 1-99, meaning that you can use both trains, the metro, buses and habor buses. You can get to all the included attractions via public transport. We recommend using journeyplanner.dk to plan your trip. 

COPENHAGEN CARD - HOP® gives you access to 40+ attractions in Copenhagen and Frederiksberg. It also includes unlimited transport with Stromma's Hop On - HOP Off buses, that (depending on the season) includes up to 3 routes, all containing an interesting audioguide. 

You can get a free replacement card in case your card is lost or stolen. Replacement cards are not offered for Copenhagen Cards that are not purchased via copenhagencard.com.

Your free replacement card can be obtained at Copenhagen Visitor Service, Vesterbrogade 4B, 1460 København V.

No. You can only use your COPENHAGEN CARD via the app.

Attractions and transport won't accept screenshots.

Transport to and from the airport is included in COPENHAGEN CARD - DISCOVER, when the card is active. DISCOVER covers all public transportation forms between Copenhagen and Copenhagen Airport.

Transport to and from the airport is NOT included in HOP.

No. Malmö is not part of the Capital Region region and is therefore not covered by the card.

Yes, COPENHAGEN CARD - DISCOVER includes unlimited public transportation in the entire Copenhagen region (zone 1-99), which includes trains to Roskilde, Hillerød, and Elsinore. The card must be active during the entire trip.

It is important that your Copenhagen Card is valid throughout the entire journey, whether travelling by bus, train, harbor bus, or metro.

It is your responsibility to make sure that the card is valid and does not expire mid-journey.

No. Simply make sure that your card is active, and keep it on you throughout the entire journey. However, please present you card to the driver when onboarding busses.

You must show your card to a ticket inspector, upon request.

Go to “My cards” or push the green QR-logo in the app, where you will find your COPENHAGEN CARD. Push the activate button and swipe “activate”. Please note that once you've activated your card, you cannot pause the time and it cannot be undone.

If you bought your card via our website, you have to enter the order reference received in your order confirmation to redeem the card in the app. Then, you are ready to activate it.

After activating the card, the card is valid for the number of hours that you've bought. For example, if you activate a 24-hour card at 10 am on a Tuesday, it expires at 9:59 am Wednesday.

Dont worry. Please contact our support team at [email protected] and with your reference number and the card number, then we will help you cancel the card. 

No, it is not possible to extend the validity of your COPENHAGEN CARD. 

When you activate your COPENHAGEN CARD the time on the card starts. It is therefore very important not to activate the card until you've arrived in Copenhagen and want to start using the card.

Your card must be activated before you can visit attractions/use the transportation.

Please note that you can redeem the card on your phone in advance - without activating it.

No, that's not a problem. BUT please remember to check your phone's time-settings upon arrival in Denmark. Make sure your phone is set to Danish time (Central European Time) before activating your COPENHAGEN CARD.

If not, you may risk loosing hours on your card.

Please go to “My cards” or push the green QR logo, where you will find your Copenhagen Card.

If that does not work please don't hesitate to contact us at [email protected]. Please note that you can only hold the card on one device.

If you're experiencing problems buying a Copenhagen Card directly in the app, please try the following: 

• Check if you have internet access?
• Check if you have the latest version of the Copenhagen Card app and is the phone fully updated?
• Close and restart the app
• Not all credit cards are accepted, only VISA, Mastercard, Maestro, and American Express. Please try another card and see if it works.
• If you are still experiencing issues, you can always get a Copenhagen Card via our website www.copenhagencard.com

If you cannot redeem your COPENHAGEN CARD, try the following tips:

• Check that you have access to the internet.
• Check if you have written your order reference correctly. Sometimes, a 0 can look like an O, or a L can look like an I.
• Check if you have the latest version of the app and that your phone is fully updated.
• Close and restart the app.

If none of the above hacks works, we encourage you to contact our support at [email protected] or stop by Visitor Service at Vesterbrogade 4B, 1620 Københaven V.

To transfer at card please follow these steps:

• Go to “My cards”
• Press “Transfer card” and follow the instructions.
• Your companion(s) must go to “Menu” in their app and press “Receive card”
• Then, a QR code will appear. Scan the QR code and confirm the transfer.

If you are part of a smaller group and plan to stay together throughout your stay, it won’t be a problem to have multiple cards on one phone.

If you want to transfer a card to your travel companion, please note that a card can only be transferred once.

Yes, you can hold several cards on one phone.

If you plan on staying together with your travel companions throughout the whole trip, it is no problem having all the cards on one phone. If you are planning on splitting up during your trip and have redeemed all your cards on one phone, you can transfer the cards to another smartphone. Please note, that you can only transfer a card once.

Yes. You only need internet/data when you redeem the card and when you activate it. 

As soon as your card is activated you can turn on flight mode and use the app offline.